Having problems with your account? Experiencing difficulty using the website? Have a question about your account? Check the FAQs below for a quick and easy answer:
Can I upgrade to Annual or Quarterly Payments? It's easier for me.
We will have an annual plan that you can upgrade to at any time starting in Jan 2019. Quarterly plans are not always available so you will need to catch these at various promotions if you are interested in a quarterly plan. You will see these in your email when they are available
Switching to the annual plan is a great option to use to pay for the entire year and forget about monthly payments. In addition, members on the annual plan get 3 MONTHS FREE...
How can I cancel my account?
You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to 'Cancel' next to your current subscription.
Click the Cancel link and confirm your cancellation and you're all done. You'll receive an email confirmation that cancellation was successful.
Once you cancel your account you will retain access to the membership until your current subscription period ends. You can of course rejoin anytime in the future!
Please cancel your account BEFORE your next payment is due. I am located in FL so any date you see in your account is based on the US Eastern timezone and so it is best to cancel at least 24 hours in advance to ensure you are not charged due to time differences. You will retain access to the membership until your next payment is due, so you can cancel as far in advance as you would like.
My payment has failed. What should I do?
These things happen! Don't worry though, your account will not be cancelled until your payment fails 4 times.
If you pay by credit card and you know that your card details have changed then you can go to your account page select the Subscriptions tab and you should see a link to 'Update Billing Details'. Once you change your card details your payment will be processed immediately.
If you pay by PayPal please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.
Payment will automatically be tried again by our payment processors 4-5 days after a failed payment, but you will lose access to your membership until payment is successful. We will try to collect payment 4 times after which your account will be automatically cancelled.
If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to your membership.
Will you transcribe this song for me? I can't hear all of the chords?
Although I no longer do personal transcription midi files (my membership site is my number one priority form time) I would be happy to help you find the chords to a song. Post a link to a song in the forum area and me or other members can jump in and help.
Do you offer one-on-one sessions or consultations for members?
All members get 3 free consultations per year. You can receive up to 3 consultations every year, if there is space available. Book a session by clicking the button below!
Where do I update my payment or card information?
To update your payment or card information, head to your account page by clicking here or by clicking the button below, then clicking "subscriptions." Click "update"to make any charges to the card on file. Please note, that I am no allowed to see, access, or modify the card you have on file, so any changes made to your payment information must be completed by the owner of the account.
How do I download songs and play them on your site?
To play the MIDI Files on the site watch the video below also visit the links we have for you:
If your question isn’t answered above please use the form below to get in touch with me and I will get back to you as soon as I can. I aim to get back to all emails within 24 hours.